Support
Answers to common questions, and how to reach us.
Email us: [email protected]
We usually answer within [PO: e.g. two working days]. Please don't send your answers or anything private; we never need them to help you.
Press, partnerships and everything else: [email protected]
Connecting with your partner
Share your invite link from the app, or tell your partner the code (it looks like BND·4827). Your partner installs Bonded, signs up and opens the link or enters the code. Invites last 48 hours; if one has stopped working, make a new one. iPhone and Android work together.
Can't sign in
Use the same method as before (email code, Apple or Google). Email codes can take a minute; check your spam folder for a message from mail.hellobonded.com. Still stuck? Email us from the address you signed up with.
Restore purchases
On a new phone, or if Premium doesn't show: sign in with the same account and the same App Store or Google Play account you bought with, then open Us → Restore purchases. Premium covers both partners while you are paired.
Cancel Premium
Subscriptions are managed by the store you bought from. Deleting the app does not cancel them.
- iPhone: Settings → your name → Subscriptions → Bonded → Cancel Subscription.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Bonded → Cancel.
Premium stays on until the end of the period you paid for. Refunds are handled by Apple or Google.
Notifications
Change your reminder time and which notifications you get in Us → Notifications. If nothing arrives, check that notifications for Bonded are allowed in your phone's settings.
Unpair
Us → Couple settings → Unpair. You can both still read your shared history for 30 days, then it is deleted.
Delete your account
Us → Delete account. Your answers, replies and profile are permanently deleted. Your partner keeps their own answers; yours disappear from your shared history. If you have Premium, cancel it in your store account first (see above). Can't open the app? Email [email protected] from your account's email address.
Usage data
Bonded counts which features are used, never what you write. Switch it off in Us → Privacy & data → Share usage data. More in the privacy policy.
Bonded is not a crisis service
If you feel unsafe in your relationship or are thinking about harming yourself, please contact your local emergency number or a local support line now. [PO: add a link to an international helpline directory if wanted]